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We at Smith and Caughey’s are staying close to the developments of the COVID-19 situation and are adjusting our business practices as appropriate. The health and well-being of our staff and customers remains of utmost importance, we are following the Ministry of Health guidelines and as such, these are the steps we have in place throughout our business;

The number of people in-store will allow for generous social distancing.

Click & Collect pickup points remain at:

Our Queen Street store, at our Elliott Street doors.

Our Newmarket store, at our Bourke Street doors.


While Beauty services remain a ‘non-touch environment’ our experienced staff will be on hand for consultations, advice and to assist any customers who wish to self-apply products, using disposable applicators.

Hygiene Protocols in place:

Cleaners are cleaning and disinfecting surfaces frequently.

Hand sanitisers are available at all counters, for staff and customers.

Staff have access to hospital-grade disinfectant to regularly wipe down their high touch areas multiple times per day.

Staff have access to masks and gloves, these are optional.

To help prevent exposure, employees have all the information they need to stay healthy within the work environment.

If employees are feeling unwell, we request they remain at home.

We will be operating a cashless environment for the foreseeable future at all counters at both stores apart from the Customer Service Centre, Queen Street and the Menswear counter at Newmarket.

Our Senior Management Team is continually reviewing our practices to ensure we are complying with all advice from the Ministry of Health. 

You can contact us and we will assist in any way we can.
View our Store Hours here.

We thank you for your support of our family business and we look forward to seeing you instore soon.

Stay safe, be kind.

We're all in this together.